Dear Valued Guest,
In 2019 when we launched our initial Rewards Program, we were excited about the opportunity to share our appreciation for your loyalty. Unfortunately the platform provider of that Rewards Program was sold and the availability of the program was eventually terminated, thereby forcing Cover 3 to suspend it's Rewards Program and focus on finding a new platform under which we could transfer all our Rewards Program participants to.
After much research and consideration of platform providers, in September 0f 2022 we eventually reinstated the Rewards Program under our current POS provider. Since that time, we (along with many of our Rewards Program Members) have faced numerous challenges with the implementation or functionality of the program. It just doesn't work the way it's supposed to. Further adding to the immediacy of our concern is the current platform doesn't provide adequate safeguards or alerts to fraudulent activities.
We regret to inform you that as of today, we must place a pause on our Rewards Program. We totally understand that this news may be disappointing (it's disappointing to us as well), but please rest assured that the program will return as soon as we're able to fully address each and every concern so that the program functions properly and optimally. As our valued guests and rewards members, please know that any points previously accrued will be reinstated whenever the program returns. It's important to note that while the program is paused, points may not be accrued nor may they be redeemed.
We truly value you as our guest. Thank you for your patience and understanding. We look forward to the return of our Rewards Program and will work diligently to ensure it's better structured for success.